Return and Exchange Policy

When can products be returned or exchanged?

You may request a return or exchange in the following situations:

Change of mind

Damaged product

Defective product

Return Period

Our return and exchange policy lasts 180 days from the date of purchase.
If 180 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

The item must be new and unused

The item must be in the same condition as received

The item must be in its original packaging

What will customers receive after returning a product?

Once the return is approved and received, customers will receive a refund for the product.

Return or Exchange Process

To start a return or exchange, please email us with:

Your request for return or exchange

The reason (change of mind, exchange request, not satisfied, etc.)

Proof of purchase

📧 Email: info@enemlo.com

Our customer support team will guide you through the next steps.

Return Shipping Fee

All products in our store are eligible for free returns.

We will cover the return shipping fee

There is no restocking fee

Please contact customer support to request a free return if you are not satisfied with your purchase.

Order Cancellation

If you wish to cancel your order, please request cancellation within 24 hours of placing the order.

Damaged or Defective Items – Claim Process

If your product arrives damaged or defective:

Please take clear photos or videos of the item

Send them to our customer support team

📧 Email: info@enemlo.com

This helps us process your claim faster.

Refunds

Refunds will be issued to the original payment method.
Please allow 5–7 business days for the refund to be processed and credited to your account.

Missing Refunds (If Applicable)

If you haven’t received your refund:

Check your bank account again

Contact your credit card company (processing may take time)

Contact your bank

There is often a delay before refunds are officially posted.

Important Notes

Please ensure your shipping address is complete and accurate, including street and house number.
If an incorrect address is provided and delivery fails, the customer will be responsible for the resulting loss.

Return Address

The return address will be provided by email after you contact our support team.
📧 info@enemlo.com